When you’re shopping with us at the moment, you might unfortunately have noticed gaps on shelf, or substitutions in your online order. Unlike the surge buying of early 2020 (who could forget the toilet paper), this is because of the number of people in our supply chain in isolation – from suppliers to truck drivers and distribution centre team members – which in turn is causing material delays to store deliveries. To give you a sense of the magnitude of the challenge, we are experiencing COVID-driven absences of 20%+ in our distribution centres and 10%+ in our stores.